Yes, we are verified merchant of Visa, Master card and Paypal, payment transaction thru our physical store. Shopping online with us is same safty as using your credit card at a regular store or restaurant. Customer information will keep confidental at our account department. We uses the latest Internet security technology to protect your credit card information. This system is compatible with all web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties. We also have NsquareSafe security.

Pending - Once you have made a payment with your credit card (Visa) or with Paypal, your order is placed in Pending Status. We will review your order and verify that your credit card information is valid and that the shipping address you provided matches the address that the credit card statements are sent to.
For your card transaction sercurity, we may need your help to provide the "Card Identification Number" in confirmation email.
click to learn about "Card Identification Number"


Processing - Your order has now been approved and we will quality check and packing up the items.

Delivered - At this point your order has been shipped and you have been provided with a tracking number. You can track your package at www.hongkongpost.com or sf-express.com

For the overseas customers, discounted postage and packing fee is USD 7.- ( no extra fee ), item will be sent by Speed-Express Hong Kong. While for the China mainlander, item will sent by S.F. Express.

Usually item will dispatch on next business day and arrive within 5 to 10 days.
We will send update to your email address in every process. Please remind your email box.

You can reach our Customer Service at info@sunluxx.com. Our Email Representatives speak English, Spanish, French and Arabic. Our Live Support including both Chat and Phone is offered in English. Our phone number is 852-95712983.

Our products are provided by Hong Kong authorized distributor / agents.We will check up and packing carefully before send out. We have exprience in optical field more then 20 years, we guarantee our item authenticity and quality. The eyeglasses will enjoy 1 year's guarantee from manufacturing defect.

In general, the local optical shop provide general adjustment complimentarily. Sure, we provide free adjustment and repairs service at office. Sure, we will adjust the glasses perfectly before send.

Customers can pay through PayPal, Alipay, Cerdit Card or Bank tranfer. If item need to send by special postal service (e.g. Insurance ), we will charge the postal fee base on EMS or S.F. Express's post charge.

We will despense prescription lenses according to your prescription provided.

For an increased security, we usually do not accept online orders with a shipping address in a different city or country than where the card is issued.

對，本店是 Visa, Master Card 及 PayPal 的認證商戶，實體店與銀行結算，與一般在實體使用信用卡結帳無異。本店亦由專責會計部處理帳務，對客戶提供的資料獨立機密保存。

我們的商品都是跟香港總代理取貨的, 正常使用情況下, 眼鏡都可享代理保用一年.

一般的鬆緊調校，大多數的眼鏡店可以對此提供免費服務. 當然, 我們也有提供免費眼鏡調校服務.

為方便客人不同的需求, 眼鏡可以於我們位於中環的辦公室交收, 或郵寄也可以的.
海外的顧客我們會選用香港郵政EMS寄件, 而內地的顧客則會選用順豐快遞. ( 郵件追蹤號會同時提供)

我們提供多種支付的方法供客人選擇, 包括PayPal, 支付寶, 或透過多間銀行轉帳也是可以的.
客人如需要郵寄收件的話, 我們將根據香港郵政EMS或順豐快遞的寄件費用來收費.

客人只需提供由視光師提供的眼鏡度數資料,我們便可為客人提供配鏡片的服務.